![]() ![]() Your order number or a copy of your receipt/invoice.Tax-exempt individuals and entities can request a refund of the tax paid on an order. To place a tax-exempt order with a purchase order, please fax it to 80 or contact our team at Phone and Fax Purchase Information.To place a tax-exempt order with a credit card, please contact us over the phone at 88.If tax-exempt, please provide a copy of your tax exemption certificate when placing your order: Orders placed via phone, fax, or email in the United States are subject to sales tax. A copy of your tax exemption certificate, and.Please visit the FastSpring support site and fill out the form to submit a ticket. If a tax refund is needed, you can submit a tax refund request to FastSpring, our e-commerce partner. If tax-exempt, when placing an order in our online store, enter your Tax ID number at the top of the checkout window when you are entering your credit card details. ![]() Online orders placed in the United States are subject to sales tax. Do I have to pay VAT/sales tax? What if I am tax-exempt? If you are interested in purchasing via check, money order, or wire transfer, see Phone and Fax Purchase Information. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure. We also accept payment through PayPal® and Amazon®, as well as checks, money orders, and wire transfers. We accept Visa®, MasterCard®, Discover®, American Express®, and JCB®, as well as check cards and ATM cards if they are issued by one of these major credit card companies. How do I get technical support for my product? Is this a one-time purchase, or do I have to repurchase in the future? How can I receive my VAT/tax charge refund?Ĭan I install my license on more than one machine? Can I transfer to a new computer? What is your policy on cancelled subscriptions? When will my credit appear on my credit card? What do I do if my software key is not working? How do I get a physical CD of my downloaded product? How can I reinstall the software that I have already purchased? Why did I not receive a key for my free trial? Why is it still saying I am at the free status? I purchased the Screencast Pro subscription. How do I update my billing information for my subscriptions? How will the charge show up on my credit card? That only seems logical.Do I have to pay VAT/sales tax? What if I am tax-exempt? I'd also be willing to bet that the reason you cannot activate further is due to some internal limitation having been reached as far as the number of activations allowed before human intervention is required. You said something about having used it on different machines for the last 6 years? So that $99 seems an incredible bargain for the latest version as well as having used version 8 for that long. You don't have to actually USE the latest version (although I'd be hard pressed to understand why one wouldn't want to) because as I understand it, the key for the newest version should also unlock your version 8. If I were in your shoes, I'd strongly consider spending the $99 for the latest version. What transpired here actually amounts to software piracy. I think TechSmith was being very generous with their $99 "upgrade offer", given what you have revealed. It was purchased by your employer and you are (or were) using a "second" key registration.Īs such, it's hard to understand how you have been damaged and $200 has been "thrown in the trash". I believe in your initial post you openly admitted the key was never yours to begin with. If you own a key and you don't share it with anyone else, what's the point of blocking it from using wherever I want? I suspect the issue here is one related to what you said: Has anyone had a similar problem? Is there any way to have my key working? I didn't receive any other form of compensation or anything else. I don't want to pay for something that is already purchased and should work. The license was purchased a couple of years ago and it should be working. And finally, they suggested an upgrade for $99. ![]() The standard blah, blah - check your version, check key, we can't guarantee, etc. I contacted the support but they weren't very eager to help me. It shows an error on key registration and I'm left with the trial only. (and I could do it anytime I wanted for the past couple of years). I installed the software, but I can't register the app now. I was using the soft from time to time and I was still able to register the key around a year ago to do some video editing.Ī few days ago I've been trying to register the key again because I will need to make some short tutorials for the project I work on now. It was purchased by the old company I worked for and they left me a registration key for my private use. I've been using Camtasia 8 sometimes, only when I needed it. ![]()
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